Intellian is a leading global provider of stabilized satellite antenna systems. Built upon our patented RF, stabilization and tracking technologies, our products support a wide range of industries, including Commercial Maritime, Offshore Energy, Defense & Intelligence and Luxury Yachting. Our comprehensive range of antenna systems includes Satellite TV, VSAT, Global Xpress, FleetBroadband and Iridium Certus solutions.
Senior Field Service Engineer
The primary focus of the role is to support Intellian customers in the field by performing installations, configurations and repairs of all our products.
Attend on-board services to install, configure and repair Intellian systems efficiently, timely and successfully.
Assist Intellian dealers with technical enquiries and attendances on vessels.
Assist coordination team with work orders and vessel schedules, including liaising with port agents and vessel crew prior to attendance.
Able to troubleshoot, diagnose and evaluate operation of product.
Work with subcontractors, dealers and end-user customers for evaluating technical product related topics.
Solve day to day case management. Input cases in CRM and track via customer inquiries from phone, email, etc.
Update and input accurate data in CRM with ensuring CRM accuracy.
Analysis and repair of products returned to Intellian facilities.
Limit failed or return of required jobs by maintaining a high success rate.
Adhere to all safety regulations, perform risk assessment and maintain required PPE.
Complete and provide RMA forms with stock returns for inventory management.
Creation, updating and completion of work orders in CRM with clear and concise service & expense reporting in a timely manner (within 24 hours of job return)
Development of documentation for troubleshooting and knowledgebase
Assist other departments, such as, but not limited to; product demonstrations, product recommendations, document or knowledgebase creation and onsite training.
Deliver scheduled dealer product training at Intellian facility.
Documenting and reporting any technical concerns to management or internal Quality and R&D teams.
Training new Intellian technicians whom start in future.
Travel - Ability to travel at very short notice anywhere globally.
Bachelor’s Degree or Equivalent.
At least 3 years’ experience working on 3-axis KU, KA and/or C-Band stabilized marine antennas.
Maritime/Sat-com certification; GVF, NMEA, MEI, Manufacturer training
Maritime or offshore Experience.
Strong understanding of RF technologies.
IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, etc.
Strong mechanical skills and ability to use hand tools for long periods.
Ability to communicate effectively in person and using email or telephone.
Excellent written and verbal skills of the English language.
Must be comfortable working alone
Able to travel at short notice
Able to lift/carry tools and spares, climb ladders, masts, rigging, etc.
Comfortable working in industrial environment and at height.
Good personal safety awareness and hazard avoidance.
Strong Organizational & documentation skills.
Great team player and positive attitude.
Excellent computer skills, including Word, Excel, Outlook and Google Docs. Generally, Technology savvy.